How do I get started?
Getting started is a simple three-step process.
1. Create a user profile by clicking on the Start Here button on the home page.
2. Add students to your household – you’ll need the child’s name and birth date and student ID.
3. Now you’re ready to make payments!
What if I forgot my Login ID or password?
On the right side of the login page, click on “Forgot Your ID or Password?”. The system will ask for your login name or your email address. If a match is found, you must answer your security question correctly before you’ll be prompted to enter a new password. If you can’t remember your security answer you may alternatively choose the option to receive a password reset request by email.
How do I know my information is secure?
Transaction information is encrypted and sent from your PC to the mySchoolBucks.com server via a secure gateway. Look for the “https” in the address field of your web browser window, and the closed lock in the bottom tray of the browser window.
How can I request notification via email when my child’s balance is low?
In the left navigation panel, click the ‘Email Preferences’ link, then check the box to request low balance notifications and fill in the amount. When your child’s balance goes below that amount, an email message will be automatically sent to the email address in your user profile.
Why did I receive another notice that my child’s balance is low?
If your child’s balance changes, the email notification is reset to send a new message. You should receive only one notification each time the balance goes below your selected minimum dollar amount. If your child has more than one account, you may receive messages for each account.
How can I request a receipt via email when I make a payment?
In the left navigation panel, click the Email Preferences link, then check the box to request a confirmation receipt via email. Each time you make a payment, a confirmation will be sent to the email address in your user profile.
How can I see a list of all the payments I’ve made?
In the left navigation panel, click the My Payment History link. A list of all credit card payments made from your user account is shown.
How can I see what my child has purchased in the school cafeteria?
Choose ‘My Household’ from the menu, then click the ‘View Cafeteria Purchases’ link to the right of the child’s name that you are interested in. A list of purchases made in the cafeteria will show.
What credit cards/methods of payment are accepted?
mySchoolBucks.com can take a number of payment methods, however, your school district sets up which types of payments they will accept. Please refer to your school district’s website or literature. Once you have a user account, you can see which payment types are accepted by your district while placing your order.
How long does it take for a payment to be added to my child’s account?
Credit card payments are authorized during the order process on mySchoolBucks.com, and your credit card account is immediately charged. Payments made with a credit card are collected nightly and will normally show up in your child’s account on the very next school day. However, this can vary depending on how frequently your school district posts payments to your child’s school.
Is there a fee for using mySchoolBucks?
There is a $1.95 service fee for each payment made on mySchoolBucks.com. You will be notified on a screen prior to completing the payment transaction of the service fee and is required for each payment you make using mySchoolBucks.com. For more information, please see ourTerms of Service.
Why does my online bank statement show a *pending* charge after my payment was declined?
If you receive a message when processing your payment that indicates the billing address or the three digit card verification code doesn’t match the bank records your credit card provider will place a temporary hold of funds on your credit card. The *pending* charge may temporarily appear on your online bank statement but the charge will be automatically removed in 2-3 banking days. The ‘authorization hold’ is a normal banking industry practice. Pleaseclick herefor more information.
What happens if my child changes schools?
If your child moves to a new school in the same district, you can continue using your mySchoolBucks.com account as long as that school is a mySchoolBucks.com participant. When the school district updates their enrollment records prior to the start of school mySchoolBucks will also be automatically updated with the new enrollment information. Please check with your school district for a list of participating schools. If you move to an entirely different school district, you must create a new user account. mySchoolBucks.com will provide a list of available school districts during the New User sign up process.
Note: Scheduled payments for cafeteria meals always apply to a specific school. When the student transfers to a new school the scheduled payment for the old school is no longer valid and must be canceled. Please setup a new scheduled payment for your child at their new school.
Why did my child’s balance not update when I made my payment?
Payments made through the website transfer to the school site and update your child’s account balance in the school site Point-of-Sale computer. Once the payment travels to the school site and updates the balance it will transfer back up to the website so you can see the updated balance. Generally this process takes 2 school days.
Who should I contact if…My payment didn’t show up at the school?
First, check ‘My Payment History’ to make sure the payment was completed and approved. If the payment appears there, go to ‘Cafeteria Purchases’ and check the student’s purchase history. If the payment shows in the Cafeteria Purchases, it has been successfully received at the child’s school. If not, make sure you have allowed at least 2 school days for the payment to transfer to the school. If the payment does not appear after that, contact your school district administrator for help.
How do I setup a future scheduled or recurring payment?
Choose ‘Make A Payment” from the menu. Choose the item to purchase and enter the amount to pay for your child then add the item to the basket. Once the item is in the basket, if recurring payments are enabled you’ll find the option to “Setup A Payment Schedule’ just under your child’s name. Click the link to enter your schedule options.
How do I cancel or change an existing scheduled payment?
To cancel a scheduled payment, choose ‘View/Edit’ on the ‘My Household’ page next to the payment description and choose ‘Cancel This Order’ from the next window. If you wish to change an existing scheduled payment, follow these same steps to cancel it and then create a new one with your new options.
Can other people make payments on my child’s account?
Other adults can make payments on your child’s account if they know the child’s name and either birth date or student ID. Multiple users can have the same child added to their profile. Remember that mySchoolBucks.com is intended to be used by adults who can purchase with a credit card, and that you are responsible for protecting the confidentiality of your password and should not permit any other person to use your password
How Does the Cafeteria POS System Work?
Each child will be given a unique PIN number which will be entered into a key pad at the cafeteria registers to purchase meals. The new system incorporates student photos for those who forget their PIN, and to verify that PIN’s are only being used by the students they are assigned to.
Do I Have to use mySchoolBucks.com to Make Payments?
No. We will continue to accept cash and checks as methods of payment. Paying online incurs the $1.95 “convenience fee”. While paying at any time of the day, from anywhere, is indeed more convenient, you can continue to make pre-payments on your child’s account by sending a check into school, or paying cash at the register. The deposit for pre-payment by check into the account will be recorded at the register and will take effect immediately.
You should create an online account for your child EVEN IF you continue to pre-pay by check or cash. Students will always enter their PIN number at the point of purchase, which will allow you to track the exact food purchases your child is making on a daily basis.
What is in Place to Prevent Someone Else from Using my Child's PIN number?
The PIN numbers are linked to the student’s pictures within the Mosaic system. Each time their PIN number is entered into one of the registers, the student’s picture will appear on the screen. The cashier will verify the student matches the picture on the screen. If they don’t match, the cashier will not allow the meal to be purchased.
Can I Prevent my Child from Purchasing Multiple School Meals Daily?
Yes. Please contact the food service director directly if you would like to set limits on your child’s account. Sarah can be reached most effectively by email at [email protected]
What if my Child is Absent? What Happens to the Money in their Account?
All money paid in advance for school lunch stays in your child’s account until they use it.
Can I Pay for My Child's Meals in Advance?
Yes. You can pay weekly, monthly or even by the year. You can register at mySchoolBucks.com and pay for your child’s meals on-line. Links to this site and instructions are available on the left hand menu.
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