What Should I do if I Forget my Password?

If you have NOT set-up Password Recovery, send an email to [email protected] requesting a new password.

(See below for instructions on setting up Password Recovery)

If you have set-up Password Recovery, click the “I forgot my password” link provided on the Aspen login page.

A password reset dialog box will appear. Enter your Login ID and Primary Email (case sensitive, usually all lowercase) in the boxes provided and then click Continue.

The Password Reset dialog box expands to include the security question you chose when setting up password recovery. Enter your response to the security question in the box provided, then click Submit.

If the security answer you enter is correct, Aspen will send an email message to the primary email address for the account. The email contains your password.

If you enter your email address or answer your security question incorrectly, you’ll receive a Reset Aspen Password Attempt message, but as long as you are able to continue, enter the details correctly, and get a green message saying an email has been sent, you will get a Reset Aspen Password message so you can proceed.

Setting Up Password Recovery

  1. Log into Aspen

  2. Click on Set Preferences in the upper right corner and select the SECURITY tab

  3. Select a Security question, enter a Security answer then enter the same answer again in the Confirm answer field and click OK

  4. The Confirm Identity window is displayed

  5. Enter your Current password

  6. Click Save and the window will close

Now you will be able to select “I forgot my password” on the Aspen login screen in the event that you forget your password.

How do I See Assignments and Assignment Grades?

To view the grades on specific assignments in a class:

1. Click the Academics tab.

2. Select the checkbox for the course you want to view assignments in.

3. Click the Assignments side-tab.

4. Click the Category drop-down to select:

  • All to view all assignments, or

  • A category to see only that type of assignment (for example, click Tests to view only test grades).

5. Click the Grade Term drop-down to select:

  • All to view assignments from all terms, or

  • A term to see only assignments from that term.

The list displays the name, date assigned, date due, maximum points possible to receive, and number of points or score actually received for each assignment. A bar indicating where your score fell in relation to the best possible score appears. Any remarks the teacher entered for the score also appear.

If the teacher included a file or student posted a file, it appears in the Resources Provided by the Teacher/Resources Submitted by the Student fields. Click the file name to view, open, or save the file.

6. To view more details, click the assignment name.

7. After you finish looking at the details, click Cancel to return to the list of assignments, or click any other side-tab or tab.

How do I Print my Child's HS or MS Schedule?

For High School and Middle School parents ONLY

  • Click on the Family tab which shows a list of your active students in the district

  • If you have more than one child in the district, click on the Student ID for your child, then click the Schedule side tab

  • If only one child is listed, just click the Schedule side tab

  • Click on Reports (under the Family tab)

  • Choose Student Schedules (Matrix)

  • In the pop-up, select the term that you would like a schedule for and click RUN

  • A PDF will be generated that you can print

Is my Child's Information Secure?

Aspen protects our student data with the same advanced technology your bank uses to protect your financial accounts. Rest assured that only Aspen users have access to information they need, and nothing more. We have carefully configured the system to ensure your child’s information is confidential and can only be retrieved by you – the parent/guardian – and authorized school personnel.

Do I have an Account?

A welcome letter was emailed to your home in September. The letter included instruction on how to access the parent portal, and your user name and password. If you did not receive a welcome letter, or have misplaced it, please send an email to [email protected]. Once you’ve verified your contact information, another one will be sent to you.

I have more than 1 Child in the District, does that Mean I need 2 or more Accounts?

No. You, as a parent/guardian, can use one secure login to access the information for all of your children.

I Lost my User Name and Password - How do I Get a New One?

If you have forgotten both your login ID and password, please send an email to [email protected] with your name, your child’s name, and their school. Once your contact information is verified, your login ID and temporary password will be emailed to you.

If you’ve never logged in and cannot locate either the email containing your login ID with your original password or your Welcome Letter, you can request another letter be sent to you with your login ID and new password. Please send an email to [email protected] with your name, your child’s name, and their school. Once your contact information is verified, your login ID, new password, and Welcome Letter will be emailed to you.

Note: If you know your username, but forgot your password, just use the “I forgot my password” link on the Aspen login page to obtain a new password. For more information, see the FAQ: What should I do if I forget my password?

What does "Invalid Login" mean?

Your password may have been entered incorrectly too many times. If you have Password Recovery set up, click on the “I forgot my password” link on the Aspen login page to have an automatically generated email sent to you with a new, temporary password. For more information on Password Recovery, see the FAQ: What should I do if I forget my password?

What Should I do if I Find an Error in my Child's Attendance Record?

Attendance concerns should be addressed to the main office of your child’s school. You can find the contact information below:

  • Triton High School (978) 462-8171

  • Triton Regional Middle School (978) 463-5845

  • Newbury Elementary School (978) 465-5353

  • Pine Grove School (978) 948-2520

  • Salisbury Elementary School (978) 463-5852